Operations Manager

Full  Time / Permanent

 

COMPANY OVERVIEW

ProperPlan is a software company based in the Midlands, with a mission to empower overwhelmed, successful entrepreneurs to achieve business growth and personal success. We are a team with a track record of quality and our software startup is moving at a rapid pace. If you excel in a fast-paced, mission-driven environment and possess experience optimising business processes in a SaaS or tech startup, this could be your ideal opportunity! Our team is presently fully remote, but as we expand, we envisage establishing a more pronounced presence in the Birmingham area. This role will be a hybrid role of virtual / in-person in the Solihull area.

 

POSITION OVERVIEW

This is a full-time role, reporting directly to our CEO. The position requires a blend of remote work and in-person days, with our team located in the Solihull and Birmingham area. Typical hours are 9am-5pm, Monday-Friday, with occasional need for additional hours during launches or special events throughout the year. We are remote work for now, plans for a Birmingham office next year but it might happen sooner. This is not a short term position – we’re looking for someone exceptional to be a part of our startup for the long-haul and with a potential progression into the COO role.

 

MISSION

The mission of the Operations Manager at ProperPlan is to enhance operational efficiency and systematisation across the company, ensuring that all processes align perfectly with our strategic goals. This role is pivotal in transforming our innovative SaaS platform into a seamless, scalable operation that supports our mission of revolutionising project management for solopreneurs and small teams. By developing systems and leading project management initiatives, the Operations Manager will empower ProperPlan to grow dynamically and sustainably, enabling our team and our users to achieve their biggest goals with unparalleled ease and efficiency. This role is instrumental in enabling ProperPlan to deliver on its product promise, creating a tool that is not only functional but transformative.

 

RESPONSIBILITIES

• Develop and refine operational systems that support the scaling of a SaaS business.
• Manage cross-departmental projects to ensure coherence and timely delivery of initiatives.
• Implement and optimise project management tools and processes to enhance team productivity.
• Streamline operations through automation, reducing manual tasks and increasing efficiency.
• Identify and resolve bottlenecks, ensuring smooth operational workflows.
• Foster a culture of continuous improvement by leading change initiatives and encouraging team innovation.
• Coordinate with the CEO and other stakeholders to align operations with strategic goals.

 

IDEAL CANDIDATE PROFILE

• Proven experience in operations management, preferably within a SaaS or tech startup environment.
• Strong leadership skills, with a track record of managing teams and projects effectively.
• Excellent problem-solving abilities, with a knack for identifying and implementing practical solutions.
• Familiarity with the latest in project management software and productivity tools.
• Ability to handle high-pressure situations with grace and maintain a positive team environment.
• Enthusiastic about using technology to solve operational challenges.

 

PROFICIENCIES

• Equity in a fast-growth company by being a part of the founding team.
• Some flexibility for working hours with remote working options.
• Opportunities for professional development and career progression.
• Be part of a dynamic, innovative team that is passionate about making a difference.

REQUIREMENTS

Experience: Minimum of 3 years in a similar role supporting a fast-growth company, preferably within a tech or startup environment.

APPLICATION INSTRUCTIONS:

To apply, please submit the following to team@properplan.com
1. A cover letter and PDF of your CV, plus your salary expectations.
2. A brief explanation of why you’re the perfect fit for this role.
3. Optionally, you may include your StrengthsFinder Top–5 Strengths Report and/or Kolbe A Index Assessment results.

Join us on this exciting journey at ProperPlan and play a key role in shaping the future of project management for people worldwide!